When reporting a claim during normal business hours, please call 613-733-3312. For after-hours assistance, please call the 24-hour emergency support numbers listed below.
All claims should be reported to the police. Certain types of claims have a 24-hour time limit from when you first noticed the damage or when the incident occurred. During regular business hours, a claim should be reported to our office. For claims occurring after our regular business hours, please use the numbers listed above.
Please report your property claim to our office during regular business hours. In case of emergencies, please contact your insurance company by using the 24-hour claims service phone numbers.
It is important that claims involving water or sewage are taken care of immediately to avoid the breeding of bacteria, mould and other micro-organisms. Take steps to protect your property from further damage if it is safe to do so.
Should the claim involve fire – get everyone out of the dwelling immediately. Call 911 from a neighbour’s house. Then you can call the 24-hour claims number. Items can be replaced; lives cannot.